Privacy Policy

Privacy Policy

Last updated: Dec 29, 2025

This Privacy Policy describes how Pelikos (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pelikos.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements. Any updated Privacy Policy will be posted on the Site with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources depending on how you interact with us. We may use the information we collect to process and fulfill your orders, communicate with you regarding your account, orders, or promotions, improve our website and Services, detect and prevent fraudulent activity, and comply with legal obligations.

What Personal Information We Collect

Information we collect directly from you includes contact details such as your name, email address, phone number, billing and shipping address, and payment confirmation through our secure payment processor Paypal. We also collect information related to your account, including login credentials, security questions, and any information you provide when contacting our customer support. Some features of the Services may require you to provide additional information, and choosing not to provide such information may limit your ability to use those features.

We may also automatically collect information about your interaction with our Site and Services, including your IP address, browser type, pages visited, and other usage data. We use cookies, pixels, and similar tracking technologies to understand how users interact with our Site and to enhance your browsing experience.

We may obtain information from third-party service providers, such as payment processors, shipping carriers, or analytics providers, in order to fulfill your orders and improve our Services. All information obtained from third parties is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to provide the Services, including processing payments, fulfilling orders, arranging shipping, facilitating returns or exchanges, maintaining your account, and communicating with you regarding your account, purchases, returns, or other transactions. We may also use your personal information to enhance your shopping experience, improve our website and Services, detect and prevent fraud, and comply with legal obligations.

Cookies

We use cookies and similar technologies primarily to enable essential website functionality, improve performance, and understand general usage patterns. You can manage or disable cookies through your browser settings, but doing so may affect the functionality of the Site.

How We Disclose Personal Information

We may share your personal information with service providers who perform services on our behalf, such as payment processors, shipping carriers, IT management, data analytics providers, and customer support partners. We may also disclose your information when required by law, in connection with legal proceedings, or to protect our rights. We do not sell your personal information.

Security and Retention of Your Information

We take reasonable measures to protect your personal information from unauthorized access or disclosure. All payment information is securely processed through third-party payment processors PayPal, both of which are PCI-DSS compliant. We retain personal information as long as necessary to provide Services, maintain accounts, comply with legal obligations, resolve disputes, or enforce our policies.

Your Rights

You may have a right to request access to the personal information that we hold about you, including details relating to the ways in which we use and share your information. You may also request that we delete personal information we maintain about you, subject to certain exceptions where retention is necessary to comply with legal obligations, enforce contracts, or resolve disputes. You have a right to request that we correct inaccurate or incomplete personal information we maintain about you to ensure our records are accurate.

You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances, to request that we transfer this information to a third party. You may direct us not to "sell" or share your personal information or to opt out of processing your information for purposes considered to be "targeted advertising". If you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will treat this as a request to opt out of the sale or sharing of your information for the device and browser you are using.

You may request that we stop or restrict our processing of your personal information. Where we rely on consent to process personal information, you may withdraw your consent at any time without affecting the lawfulness of any processing conducted prior to the withdrawal. If we decline to process your request, you may appeal our decision by replying directly to our denial.

You have the right to manage your communication preferences. You may opt out of receiving promotional emails at any time by following the unsubscribe instructions included in our emails. If you opt out, we may still send you non-promotional communications regarding your account, orders, or other transactional messages.

We will not discriminate against you for exercising your privacy rights. In order to verify your identity, we may need to collect certain information, such as your email address or account details. You may also designate an authorized agent to make requests on your behalf, provided that we receive verification of their authorization. We will respond to all requests in accordance with applicable U.S. privacy laws.

Children’s Data

Our Services are intended for a general audience and are not specifically directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: support@pelikos.com
Address: 3283 Hutton Dr, Beverly Hills, CA 90210, United States
Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday

For the purpose of U.S. data protection laws, we are the data controller of your personal information.